Delivery policy

We offer free shipping on orders over € 150!

Shipping costs are determined by the weight and method of delivery

Product availability explained:

Product delivery time is approximately 1-5 days.
  • In stock - The product will be shipped the same day or the next day.

  • Order product - In order products, the delivery time is always case-specific. Of course, we always strive for the fastest possible delivery.

Delivery options:

Parcel post to the pick-up point specifying the carrier € 7.95

Smartship € 7.95

Home package € 14.50

Pick up from Blockhouse Games store free (0 €)

Return Policy

Products ordered through the online store have a 14-day return policy. The returned product must be in the same condition as at the time of purchase. Returns for online purchases are easily made by mail, in which case we send the documents required for the return, the return is free of charge. Products are easy to return in the same package as where they were received :). The documents required for the return will be sent by e-mail. Follow the instructions to return the packages. Refunds are free of charge. We reserve the right to charge 2% of the order value + € 2.10 for bank charges.

Undelivered shipment

An unclaimed order is not a reason for a right of return. We reserve the right to charge the cost of processing an undisclosed package. For this reason, we charge a fee of $ 15 to cover additional costs incurred.

Price changes

We strive to keep e-commerce price information as up-to-date as possible, but we reserve the right to change product prices as needed and cancel a sale if a customer does not accept a price change in a clear error.

Complaints and defective products

Send an e-mail to myynti@blockhousegames.net and mention your name and order number in the order confirmation. We will get back to you by email. Blockhouse Games is liable under the Consumer Protection Act for defects in the products it sells.

Payment Methods

  • Paytrail (General Payment Methods)
  • PayPal
  • Klarna (Pay Later, Chop Payments)